We conduct an annual quality audit to maintain compliance with the Care Quality Commission's Key Lines of Enquiry (KLOEs). Our tool is completed and it provides an action plan for managers to address any identified issues.
Our Executive Management Team (EMT) provides monthly board reports to our trustees with updates on department and divisional activities. This ensures that our trustees are kept up to date with the latest developments within our organisation.
We hold a monthly meeting for our quality, operations, and service managers to review each service, quality and compliance, training, and quality audit plans. This meeting provides us with an opportunity to discuss any issues and to ensure that we are all working together to maintain high standards. We hold quarterly committees to provide data, updates, and summaries across all aspects of our organisation. These committees ensure that we are meeting our goals and objectives, and that we are compliant with all regulations and standards. We conduct an annual Training Needs Analysis (TNA) to agree on the training needs for our company. This is reviewed quarterly to ensure that our staff are up to date with the latest developments and best practices in their respective fields.
The Dorset Council Quality Audit Team conducts inspections and any actions that are identified are added to the quality audit tool action plan. This ensures that we are continuously improving and addressing any issues that arise.
We undergo regular inspections from the Care Quality Commission to ensure that we are meeting all regulatory requirements and maintaining high standards of quality and service.
Our Operations Department holds weekly team leader and service manager meetings. Additionally, we hold a weekly finance meeting with our service managers and Operations Department.
We're dedicated to providing you with the best care and support possible. We love to ask you and your support staff for feedback to make sure we're doing everything we can to meet everyones needs. We use a Circle of Support approach that involves everyone we support, their families, and other stakeholders in the decision-making process and we encourage our staff to share their ideas and feedback with us on a regular basis. We regularly conduct staff engagement surveys to see how our staff is feeling and how we can make things better.
Overall, our governance framework is designed to ensure that we are meeting our goals and objectives, maintaining high standards of quality and compliance, and providing excellent service to all that are supported by us.
We are committed to making our website accessible to all users, including those with disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1, which provide recommendations for making web content more accessible for people with disabilities. We understand that accessibility is an ongoing process, and we are continuously working to improve the accessibility of our website.