Encompass Care Bulletin - May 2022

11th May 2022

Dear Colleagues,

2021-22 was a turbulent, highly complex year for our Operations Business Partner and her team. This did not deter them, and I commend their resilience, innovations and efficiencies which have been inspiring and at all times kept both our service users and staff safe. We are living and thriving with Covid. Our Finance Team have met new challenges with vigour and commitment, inviting new ways of working which have underpinned efficiencies in systems and processes, not least the collaborative work with Operations to deliver value for money and options to curb costs. Our business year ended with an operational trading deficit as projected due to our experience with Dorset Council not offering an uplift to cover the rise in the National Minimum Wage and inflation. When we have addressed the staffing retention and recruitment concerns, we will improve our occupancy levels, providing support for more people. We embark on a new financial year and a bright new future with a new Charity name and branding. The Board engaged with our teams to develop our future 3-year strategy and we plan to have the Strategy Handbook published from 1st August 2022.

Kind regards Viv, CEO.


Staff Recognition Awards 2022!

staff recognition award

What a success this was! Congratulations to all our winners nominated by their colleagues!

*Rising Star: Maria Guest, Community Outreach Team
*Individual Team Member of the Year: Lucy Wangkleebklang - Encombe, Respite Service
*Innovation: Sandhills, Supported Living Team
*Best Practice Story: Individual - Chelsea Hear, Rawleigh

Team - Encombe Staff Team

Many thanks to Chris Kennedy, Chair of Trustees, for attending the services to present the worthy winners with their certificates and gift cards!



The Encompass Care Bonus Scheme for overtime is now a standard benefit!


Encompass Care Adopts TAP's Thanking Platform!

“We are excited to use TAP to really spread the positive vibes among our teams during what has been a very hard couple of years. The world is getting back to normal but unfortunately for Health and Social Care the pandemic is still something we are battling. Our staff are loyal and determined to keep going and this is a great way of giving everyone a platform to spread their thanks, gratitude, and genuine positivity to others. It is an excellent way of showing support and recognition for everyone that is linked to the Encompass Care team”, - Hannah Harrison, Recruitment and Social Media Officer, Encompass Care."

If you’d like to show your appreciation to our care workers, please visit our ‘Thanking Wall’ via: www.thankandpraise.com/encompass-care or download the free-to-use app.



Rawleigh - Tina Dewberry & Amy Fryer
Alex Rd Flats - Louise Dukes.

fire safety (14)

New to Encompass Care?

A warm welcome to our new staff who join their teams at:

  • 32 Knightstone Rise/Bullens Mead/46 West Allington
  • Alex Road Flats
  • 3 Prince of Wales Road


Cycle to Work Scheme - Hettie Harrower, Mental Health & Wellbeing Clinical Lead

Hello Everyone!

I just wanted to draw your attention to the Encompass Cycle to Work Scheme! It’s not really about cycling necessarily to work but cycling in general for Health benefits! It only takes 2 to 4 hours a week to achieve a general improvement to your health. Below are some Health and Wellbeing benefits from cycling. Contact your Line Manager for more information!

Cycling is:

  • Low impact
  • A good muscle workout
  • Easy
  • Good for strength and stamina
  • As intense as you want
  • A fun way to get fit
  • Time-efficient.


How did we do in Quarter 4 (January - March 2022) ?

Here's what Nourish tells us...

Luke Stockley, Divisional Director

Medication was administered 20,000 times in quarter 4, there were 63 (0.31%) incidents. A total of 44 incidents (0.022%) met the threshold to report to Safeguarding, and of these 35 were low-level. None led to any harm, and none were reported to the CQC.

percentage of incidents vs medication administered

There were 219 incidents recorded in Quarter 4, 86 were reported to Safeguarding. A total of 41 incidents were recorded as ‘Serious’, 10 of these were Covid Incidents, and none led to any significant harm other than one accidental fall which led to a fractured elbow. A total of 4 incidents were classed as ‘Major’, all of which have been scrutinised thoroughly.

total incidents

MANDATORY TRAINING - Compliance was 94.67% below the KPI of 95%. Action is being taken to address this in Q1.


Spotlight on Governance & Quality

Lisa Rowland-Hall

As Governance Business Partner, I am excited to be heading up the newly created Governance Division to provide outstanding services to the service users, staff and our colleagues. With Recruitment, HR and Quality & Development under one umbrella, as we establish ourselves in our roles, we are truly committed to making our departments amazing. Overarching is the Governance Framework – allowing us to take our values forward of being inclusive, honest, operate with dignity, kindness and integrity. All the departments want to focus on engagement, co-production and building our future as Encompass Care:

  • Recruitment - attracting high quality candidates for our vacancies and our social media presence grows stronger each day
  • HR Function - Working towards being an interactive service
  • Training Departmenbt continues to evolve with Citation and partnership opportunities.

Dave Guy - Quality & Development Senior Manager

“Hello everyone! I have been associated with Encompass as an Interim Operations Manager for a few years but only joined permanently in February 2021. I am an experienced trainer and have worked in roles within the Health & Social Care and workbased learning sector. My role as Quality & Development Senior Manager gives me the opportunity to support our staff to gain skills and knowledge through a variety of learning platforms enabling their career development. I also lead the CQC audit programme to support all our services to achieve a consistent ‘GOOD’ rating with CQC on inspection.”

Ella Hepburn

“Hi, I started working at Encompass about 6 months ago, so I’m still fairly new to the company. I started as an Admin Assistant but since being here, my role has changed to Quality & Development Support Officer where I assist with sites management, training, and transport. At home, I have a cat called Jazz and I also love horse riding.” 

Jodie Watts

"Hi, I've joined Ecompass Care in April as Service Improvement Officer. 
I previously worked for Dorset Council in the HR and Payroll Department. I look forward to being part of Encompass Care's future as we introduce new systems and help our Charity grow. I am Mum to Lucy and Freddie and our dog Bella, have a part-time business and just started running."

Hannah Harrison

“Hello! I am the Encompass Care Recruitment and Social Media officer and a busy mum of 3. I was offered this new role in September 2021 whilst I was a Team Leader at one of our supported living services where I had been since 2018, starting as a Support Worker. I love thinking about new and exciting ways to shout about the great work everyone here does and really enjoy sharing the results with our followers and watching our audience grow.”

Aneta Piatek-Bator Recruitment Support Officer

“Hi, My journey in healthcare started in 2014 as a Support Worker and has progressed over the years. I am an open-minded, hardworking, and driven individual who is always ready and willing to learn new skills with a ‘can-do’ attitude. I am an adaptive and creative person who is not afraid of challenges.”