Encompass Care Bulletin - July 2022

1st Jul 2022

Welcome ! - To our midsummer edition of the Encompass Care Bulletin.

Many of you, our staff and service users, will have been or be going on holiday and I trust you all have an enjoyable break. It is essential that we all look after our health and stay well, this includes valuable time with our family and friends. It is great to hear that our staff at Supported Living Services in Bridport have been busy supporting three service users to arrange a two-day camping trip in August. They went to a festival for the day last year and really enjoyed it, if the camping goes well they would like to go to Camp Bestival for the weekend next year. You will know from our Facebook page that the people who live at our Supported Living Services in Dorchester have invested in an outdoor cinema screen so they can host open air cinema events. A recent treat was a showing of ‘Joseph and the Amazing Technicolour Dreamcoat.’ Follow all our news on our Facebook page!

Quarter one, (April - June) has been a very busy and dynamic period. Importantly we have produced our Annual Business Plan (ABP), our Risk Framework, and Key Performance Indicators (KPI’s) for 2022-23. Our 3–Year Strategy has been produced following engagement sessions with our staff, their contributions were very much appreciated by our EMT and Board of Trustees. A final draft was approved by the Board on 25th July 2022 and this will be printed and shared with all our staff, to keep everyone up to speed with our vision, values, and plans for Encompass Care, Support Provider and Charity. Alongside our strategy development, we have been working collaboratively to develop our advertising material using the new branding, keeping a close ‘interactive eye’ on our social media, and have instigated the renovation of our website. We have a flourishing social media communication now and expect to have an equally dynamic and inspirational website in a few weeks.

Our online training platform Atlas (from Citation) has been implemented through quarter one. We are uploading data on the Citation HR and Health & Safety systems. Weekly data can be gathered directly from the services on important information such as agency usage, staff sickness and covid self-isolation hours. This data informs our service planning and maintains safe levels of staffing on a weekly basis.

I hope you find this edition informative and if you have a story you would like to be featured in the next Bulletin, please let us know! Best Wishes, Viv, CEO

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We have had a DC & CCG Quality Monitoring review and CQC remote reviews recently. All have given us positive feedback, well done to our teams!


Thank you to Rawleigh staff for helping M to enjoy being at his Sister’s Wedding!


At Elsadene a member of the MD Meeting complimented the team on a fantastic job of managing a resident’s complex needs.


K visited H for the first time in 18 months instead of Hospital. K thought H looked so well, settled, and happy in his lovely home.


James Sugg, Finance Business Partner says:

James Sugg, Finance Business Partner says: “A meeting with Dorset Council on 12 July confirmed all hours of support for Supported Living Services should be uplifted from the period 1 June 2022 onwards. We have agreed a mechanism for this to happen with invoicing and payment commencing in July/August. Agreement was also reached on the payment of day centre hours, but not the rate to be charged.” We continue to have a dialogue with Dorset Council.



The format for reporting KPIs has been developed through quarter one, with trend lines for each individual KPI per month.

  • Supervisions and appraisals data is collated, the percentage is measured against head count for the month.
  • The vacancy factor is 29.72% average for the quater.
  • Encompass Care quarter one average turnover was 2.8%.
  • Staff absence percentage is higher than the target of 3.5%, and is currently at 5.88%, the download trend is maintained.
  • There were 10 new contracted support staff and an additional two bank workers starting in quarter one.


Mandatory training compliance is 94% against the national target of 95%. Bank Workers have the lowest compliance at 84.04%, the HR team have been allocating them to the service they work at the most to formulate individual actions plans to address the shortfall. Sandhills is the lowest service compliance at 85.13%, this is due to a reduced staff team but also high number of new starters.


Medication was administered 20,000 times in quarter one, there were 53 incidents, which equates to 0.26%. A total of four incidents were classed as ‘Serious’, one missing medication, one missing signature, one wrong dose, and one wrong medication given, and none caused any harm.


There were 46 accidents, 147 incidents, 9 ‘near miss’s reported in quarter one. There were two incidents that were classed as ‘Major’; one fall following a seizure, one service user to staff physical. The emergency services were contacted 6 times, ambulances attended 5 times, all for slips/trips and falls. The police attended once for an incident which led to an admission to hospital.


A full Risk Management Summary was provided as part of the Safeguarding Exception Report shared at our Quality and Governance Committee.


The recording of safeguarding data has now changed, and the tracker has been replaced with a highly tuned accident and incident recording process via Nourish. This allows for a far superior level of clean data which allows us to be even more responsive. Quarter one data shows 96 Safeguarding alerts. There were 27 medication related, no harm and 69 from other incidents, not for action.


Our Trustees Visits! There are more booked in over the next few months!

Our Trustees are interested in our staff and clients views and ideas about what else we could provide to improve the service users’ lives!

We have been asked by our teams to construct some easy read documents that can go out to the services prior to their visits, for the people who live there, so they can be made aware of the visit and know who our Trustees all are and why they are visiting. A few pictures from visits were uploaded onto our Facebook page and shows just what a great time was had by all. It is really important to hear directly from staff and clients on the ground.

The Trustees want to get a true sense of how hard it is for everyone at times but also how amazing you all are at keeping up essential support. Your clients have an opportunity to express their joy, concerns, and this helps us all to manage our risks and deliver our services safely.


Louise Hickey Business Secretary Executive Management Team

I joined the Charity as Administrative Assistant in November 2004, when it was known as Dorset Residential Homes. Encompass (Dorset) was established in 2014, and now Encompass Care in 2022. During this time I have worked as Office Administrator, Governance Administrator, Secretary, and now Business Secretary to EMT. I have combined my work with study, helping me to progress within the company. Having in-depth knowledge of the Charity, its connections and practices means I can be a valuable resource at times! I had a great rapport with my previous team and we were together for 16 years. We always said, ‘Teamwork makes the dream work’, and that is still true today! Outside work I am socialising with friends near and far. I am a keen follower of and have a passion for music bands, attending gigs around the country. All this travelling means that I am always ‘on the go’!


Staff Side Unison

We are delighted to announce that Aneta Piatek-Bator has volunteered to become our Unison Representative. Unison will provide training and support to the new Unison Steward. Regular meetings are set up between Unison full-time Officers and Encompass Care


Care Friends

The launch of our new employee referral app was such a rush! Within 24 hours of going ‘LIVE’ to staff we had received 84 job shares from our staff and we had 2 candidates express interest in working for us!

Staff are really enjoying receiving their points and we have had some amazing feedback from our teams. We believe this could really make a difference to our recruitment and ensuring we have the highest quality of staff supporting those that are in need.

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"5 On A Bike"

On 17th and 18th of August the video production company ‘5 On A Bike’ will be recording video content across our services. They will hold interviews at our Head Office.

A few fantastic short showcase videos will be created for us to use across our digital platforms such as our website and social media.

We would love to have a variety of people involved from Encompass Care staff, the people we support and their families and friends.

If Encompass Care has had a part to play in your life and you would like to be involved, then please get in touch!

We will create an amazing story together, with your passion and energy for Encompass Care. Come along and be our stars of the show!

Hannah Harrison, Recruitment Officer.


Please tell us your news!                            Email: News@Encompassdorset.co.uk